How Sway's per-ticket service fee works in 16 currencies

Sway's service fee is paid by the buyer, once per paid ticket: a share of the ticket price plus a fixed amount that depends on the event's currency. In euros it is 3% + EUR 0.30. On a standard card, the organiser receives the full ticket price. The grid below gives the rate for all 16 ticket currencies, as of 1 November 2026.

Sway's fee is paid by the buyer, once per paid ticket: 3% + EUR 0.30 in euros. A EUR 24.00 ticket carries EUR 1.02 in fees, so the buyer pays EUR 25.02 and you receive the full EUR 24.00 on a standard card. Four tickets carry four fees, a bundle carries one, and a free ticket carries none.

What the buyer pays and what you receive

The fee is added to the ticket price at checkout and rounded to the cent. Take a EUR 24.00 ticket: 3% is EUR 0.72, plus EUR 0.30, so the fee is EUR 1.02 and the buyer pays EUR 25.02.

The sale is a direct charge on your own Stripe account. Stripe takes its processing fee from that account, and Sway takes the rest of the service fee as its application fee. The fee is sized so that, on a standard card, the two cancel out and you receive the ticket price in full: EUR 24.00 in this example.

The fee in every currency

An event sells in one currency, chosen with its first ticket type. The fee follows that currency. The percentage tracks what card payments cost in the country that uses it, and the fixed part is the rounded local equivalent of EUR 0.30, raised where Stripe's own fixed fee is higher.

Two examples. A SEK 300.00 ticket carries SEK 12.50 (SEK 9.00 plus SEK 3.50), so the buyer pays SEK 312.50. A MXN 500.00 ticket carries MXN 31.00 (MXN 25.00 plus MXN 6.00), so the buyer pays MXN 531.00. For the story behind the currencies, see Sway now sells tickets in 16 currencies.

One fee per ticket, not per order

Each paid ticket carries its own fee. Four EUR 24.00 tickets in one order carry four fees, EUR 4.08 in all.

A bundle counts as one purchase. A ticket type sold with several tickets per purchase carries a single fee, worked out on the bundle price: a pair at EUR 40.00 carries EUR 1.50, not two fees. A free ticket carries no fee, whatever else is in the order.

Roster promoters can have a negotiated rate. Outside euros, that rate is adjusted to the currency in the same proportion as the default one.

How to read the price on the event page

On the event page, each paid ticket type shows its price with the fee included, and the fee on the line below. A EUR 24.00 ticket reads 25.02 EUR, then incl. 1.02 EUR in fees. A free ticket type shows its price alone.

The order summary ends with a total marked Includes fees. The i beside it opens the breakdown: ticket price, service fees, any discount, and the total. The Sway app shows the same amounts, because the server works them out for both.

While you set a price in the ticket editor, a line under it previews the result, for example "The buyer pays EUR 25.02, including EUR 1.02 service fee". It uses your own rate, negotiated or not.

When Stripe charges more

Some payments cost more at Stripe than a standard card: a premium card, a business card, a card issued outside the European Economic Area, a payment that needs a currency conversion, and some payment methods with their own pricing. The buyer pays the same total either way. The extra comes out of your payout, and Sway does not make it up. Stripe publishes its current rates on its pricing page.

Refunds and coupons

The service fee is not refunded. When you refund an order, the buyer gets the ticket price back.

A coupon does not shrink the fee either. It is worked out from the ticket prices before the code applies, so the discount comes off your side of the sale.

The full reference, with the older per-order fee some promoters keep, is on the Service Fee page. New to Sway? Create your promoter page and put your first event on sale in your own currency.