Manage Permissions

How to invite team members and manage access levels on your artist, promoter, venue and event pages from the Sway mobile app.

Every page on Sway (artist, promoter, venue or event) has a team of users, and each one carries a role. As an Admin, you control who can open the page and what they may change.

Permission levels

The app offers four roles. Each one contains everything the one above it can do, plus its own.

RoleSee the page and its dataEdit contentRun ticketing and audienceManage the teamDelete the page
Viewer✅❌❌❌❌
Editor✅✅❌❌❌
Manager✅✅✅❌❌
Admin✅✅✅✅✅

What each one adds, in the app's own words:

  • Viewer — Allows viewing information related to the entity. Reads the page, its insights, its tickets, orders, guestlist, line-up, notifications, e-mails, support and bookings. Changes nothing.
  • Editor — Allows editing content, lineup and gallery without member management. Adds editing and publishing content, the line-up, the gallery, the external links and the page's address, plus creating events.
  • Manager — Allows modifying the entity and managing part of the access. Adds running the operation day to day: ticket types, coupons, orders, guestlist and door check-in, scanners, shop, CRM, forms, news, the Drive, push notifications and e-mail campaigns, raffles, bookings, chat moderation and support replies. A Manager sees the member list but cannot change it.
  • Admin — Allows modifying, deleting the entity and managing full access. Adds the decisions nobody else may take: adding and removing members, deleting the page and its content, page settings, finance, refunds, the subscription, crews, exports and the API.
The role is worked out from what the member actually holds, not stored as a rank. The web app hands out permissions one tick box at a time, so a member built there can hold a combination that is not exactly one of the four. The phone still shows the nearest of the four — somebody who can edit content reads Editor, somebody who can manage members reads Admin — while the web app shows their exact list. Set up the fine detail in Team and Permissions.
The phone has no separate Owner role. The person who created the page is shown as Admin here. The web app marks them with an Owner badge and protects their row.

How to access the team management screen

Both routes go through the page's edit screen:

From the page directly:

  1. Navigate to the entity page.
  2. Tap the edit icon (✏️) in the top-right corner.
  3. In the edit screen's top bar, tap the shield icon (Add a manager / Manage access).

From Settings:

  1. Open Settings → Manage {entity}.
  2. Tap the page you want. It opens on its edit screen.
  3. Tap the shield icon in the top bar.

The screen that opens is headed User Access Management.

The shield icon is on the edit screen, not in the entity list. Tapping a row in Manage {entity} takes you to that page's edit screen, and the icon is there.

Inviting a team member

  1. Open the team management screen for the page.
  2. Tap the add member icon in the top bar.
  3. Search for a Sway user by username.
  4. Select the user from the results.
  5. On the Select Role sheet, choose Viewer, Editor, Manager or Admin. Each row carries a one-line description of what the role allows.
  6. Confirm.

The user has immediate access to the page at the assigned role. There is nothing to accept on their side.

Only somebody who can manage members sees the four roles. Without that right, the add-member icon is not drawn at all.

Changing or removing a member

  1. Open the team management screen.
  2. Find the user in the member list, sorted with the highest role first.
  3. Tap their role pill to pick a different role, or tap the bin icon to revoke access.
Removing a team member immediately revokes their access to the page. This action cannot be undone — you would need to re-invite them manually.
The last Admin is protected. When a page has only one Admin left, that row's role pill and bin icon are both disabled, so a page can never be left without somebody who can manage it. Give someone else the Admin role first.

Share Promoter Permissions (events)

By default, permissions granted on a promoter are copied to the new events created under that promoter. Any team member on the promoter therefore also has access to the events it creates afterwards.

To change this:

  1. Open the team management screen for the promoter page.
  2. Tap the gear icon in the top bar.
  3. Turn Share Promoter Permissions off.
  4. Tap Save.
The gear icon only appears on promoter pages, and only for members who can manage the team. With sharing off, you must manage team access on each event individually.

Administrator transfer

A page can have several Admins at the same time, and the phone treats them all alike — there is no owner restriction on this screen.

To hand over control and step down:

  1. Invite the other person and set their role to Admin.
  2. Once they hold it, go back to the member list and remove your own permissions.

Order matters: the app refuses to remove the last remaining Admin, so the other person must be an Admin before you leave.

A dedicated transfer flow is not yet available in the app. The manual steps above are the current method to hand off and leave a page.

Tickets

Buy a ticket in the Sway app, import a ticket bought elsewhere, and find it again in your wallet on the night.

Claim & Verify a Page

How to claim ownership and get verified status for an existing artist, promoter or venue page on Sway.