Event Settings

Settings is where an event is edited after it exists. Almost everything the public sees comes from this one screen: the name, the cover, the dates, who organises it, where it happens and whether it sells tickets through Sway.

To open it, go to Manage, click your event, then Settings in the left sidebar.

Main tab

Rename an event or change its cover

1. Open the Main tab.
2. Click the image under Event name & image, pick a file, then crop it to 16:9. On a computer you can also drop a file straight onto the rectangle.
3. Edit Event name, and Event type if it changed.
4. Click Save changes.

The hint under the image states the rule: 16:9. JPG, PNG or WebP. Max 10 MB.Event type offers Festival, Rave, Party, Concert and Other.

A picture you have chosen is not uploaded until you save, and it is checked automatically on the way up. A refusal is explained in the message that replaces the success toast, and nothing is written; choose another image and save again.

Visibility

The Visibility block sits at the top right of the Main tab. It carries the status badge, Publish Event / Unpublish, and Schedule.

Publishing has requirements and its own procedure. See Publish an Event.

Organizers

The Organizers card lists the promoters credited on the public page. Each one is a chip you can remove with the ✕.

To add a promoter you already manage:

1. Click Add an organizer.
2. Search, tick one or more promoters, then click Save.
3. Click Save changes at the bottom of the tab.

Only promoters where you are Manager or Admin are listed here, and only five results show at a time, so type to narrow it down. If the promoter you want is not in that list, it belongs to somebody else, and the next procedure is the one you need.

To bring in a promoter you do not manage:

1. Click Invite another promoter.
2. Search the promoter by name and select it.
3. Optionally tick Give read-only (viewer) access to this event. Without it, the invitation is about public credit only.
4. Optionally write a message, then click Send invitation.

Nothing is linked at that point. The promoter appears as a greyed chip with a dashed outline and an amber dot; hovering it shows its status, the access level and the date it was sent. The promoter is credited publicly, and gains any access you offered, only when one of its own admins accepts. Until then the event has one fewer organizer than the card appears to show, which matters if that invitation is the only thing standing between you and publishing.

The ✕ on a pending chip revokes the invitation, behind a Revoke invitation confirmation.

An invitation can be refused outright, with a reason:

• Nobody manages this promoter yet. It has to be claimed before it can be invited. The page exists but has no owner. Point them at claiming it first.
• This promoter already co-organizes this event.
• An invitation is already pending for this promoter.
• This promoter was invited recently. Try again in 24 hours.
• Too many invitations sent. Try again later. This cap belongs to the promoter you are inviting, not to you: it trips at three invitations pending across all events, or five sent in the last 24 hours. Another organizer courting the same promoter can be what triggers it.

Removing an organizer. The ✕ on a promoter you manage stages the removal, and Save changes applies it. The ✕ on a promoter that accepted an invitation opens Remove co-organizer instead and applies immediately: they lose public co-organizer status and their admins lose access to the event at once.

The last organizer cannot be removed. With one chip left, its ✕ is disabled and reads At least 1 organizer must remain assigned. Add the replacement first, save, then remove the old one.

Venues

Same shape as Organizers, with Add a venue. Any venue on Sway can be attached, not only ones you manage. What you cannot do from here is author a named venue: this screen attaches an existing one or turns an address into one, and a brand-new named place comes from the create-event form or from Backstage.

One control decides what you are giving: a Venue / Address switch at the top of the panel. Venue searches exactly as the create-event form does, over the same two sources — the venues already on Sway and the places the map knows — in one set of identical rows; pick the right one, and if it is not on Sway yet its page is created for you. Address takes an address and nothing else, for an event with no named venue at all: a street party, a field, a private address. Type it and pick it from the suggestions, and Sway replaces what you typed with the full postal address it found, which becomes the venue's name as well as its location. If a named venue already exists there it is offered to you, with Use this venue to attach that instead; ignoring the offer keeps the address, for when the two really are different places.

A venue added here exists as soon as you add it. Only the link between the event and the venue waits for Save changes. So when Sway had to create the page — from an address, or from a place only the map knew — adding it and then thinking better of it leaves that page behind on Sway.

The last venue cannot be removed either. Its ✕ is disabled and reads At least 1 venue must remain assigned.

Location precision sits under the chips, for what an address does not say: Area 3, Hall 2, a floor, an entrance, a meeting point.

Genres

Add a genre opens the same kind of picker. Genres are the exception: adding or removing one is written straight away and does not wait for Save changes.

Ticket link and Sway Tickets

The Ticket link card holds the address buyers are sent to, and the switch that decides who owns it.

• Sway Tickets on. The link is filled in for you and locked, and a Dedicated checkout page row appears underneath with the address of the event's own Sway ticket page, ready to copy.
• Sway Tickets off. The field is yours. Paste the address of whatever ticketing you use.

With Sway Tickets on, the card also carries the state of your payouts:

• No payment account linked. Link a promoter with an active Stripe account in the Payouts tab.
• A separate warning when the linked promoter has a Stripe account that cannot yet take charges, with a Go to Stripe settings → link.

Both mean the same thing in practice: buyers reach checkout and payment fails.

Once the event has sold tickets the switch is frozen and the card reads Locked — tickets have been sold for this event.

Timetable

The Timetable toggle publishes a per-stage schedule on the event page. Turning it on adds the Stages tab and makes the end date mandatory on Dates. The same toggle appears on the Dates tab, and it is the same setting.

Description

Markdown, with Edit and Preview. Line-up, concept, practical details.

Which tabs you see

The tab bar is built from your event and your access, so two organizers rarely see the same one.

Two tabs can sit in the bar without ever opening. A greyed URL carries the tooltip Upgrade to Starter to unlock this feature. Resale is greyed on every Sway-ticketed event, with the tooltip This feature will be available soon. Neither your plan nor your role is what is missing there: resale is not built yet, and there is nothing behind that tab to reach.

How the three Save buttons relate

Main, Dates and Stages are three views of one form. Switching between them changes nothing you typed, and nothing is reset.

Each of the three has its own Save changes button, and all three write the event's shared settings in full: the Timetable switch, the ticket link and the Sway Tickets state, Location precision, the stages, and the days of a festival. Whichever of the three buttons you press, those are stored.

The rest belongs to one button only. Main alone writes the event name, the cover, Event type, the description, the organizers and the venues. Dates alone writes the start, the end and the Timezone. And because a successful save reloads the event from the server, a new name typed on Main and then saved from Dates is quietly replaced by the stored one. Save Main from Main.

Dates tab

Set the start and the end

1. Open the Dates tab.
2. Fill in Start date and time: a date, then hours and minutes as two separate boxes.
3. Fill in End date and time, or leave it empty. It is marked (optional), and (required if timetable enabled) once the timetable is on. The ✕ beside the label clears it.
4. Check Timezone. Everything above is read in it.
5. Click Save changes.

The hint under Timezone says so plainly: All dates above are interpreted in this timezone. This is the field to check first on an event created from a different country, because the creator's own timezone is what gets stored at creation.

What the lock looks like. A banner appears at the top of the tab reading Ticket sales have started — event dates can no longer be modified, the start and end date and time boxes grey out, and Save changes is disabled. There is no override in the interface.

Three controls on the tab do not grey out: the Timezone select, the Timetable toggle and Manage Days. They stay clickable, but with Save changes disabled this tab stores nothing, so a timezone you change here is not kept.

One narrow exception: if you turn Timetable on and the event has no end date at all, the end date fields and Save changes stay usable so you can supply the one the timetable needs. The start date stays locked.

The lock can be missing when it should not be. It rests on a single question the page asks the server as it loads: does this event have a paid order? Asking it needs permission to view the event's orders, and a refusal is never reported. The page carries on as though nothing had sold. A member who can edit settings but cannot see orders therefore gets no banner, editable date fields and a live Sway Tickets switch on an event that has been selling for weeks.

There is a reliable tell, because the same permission is what puts Sale alerts in the tab bar. On an event with Sway Tickets on, a missing Sale alerts tab means you cannot see orders, which means the lock on this screen cannot be trusted. An absent banner is not proof that nothing has sold: ask someone who can open the event's Orders before you change a date.

Manage the days of a festival

With Timetable on, a Manage Days card appears at the bottom of the tab.

1. Click Add Day.
2. Fill in Day name, Start and End. All three are required, and both times must fall inside the event's own start and end.
3. Click Save.
4. Drag the handle on the left of a row to reorder, or use the pencil to edit and the ✕ to remove.
5. Click Save changes.

Days are what the lineup screen offers when you assign an artist to a day.

Stages tab

Visible only while Timetable is on. Stages are the rooms, tents or floors your lineup is spread across.

1. Open the Stages tab.
2. Click Add Stage, type a Stage name, click Save.
3. Drag the handle to reorder. The order here is the order the public timetable uses.
4. Click Save changes.

Until you add one, the card reads No stages added yet. Once stages exist, the lineup screen offers them as a dropdown instead of a free-text field, which is what stops the same room being spelled three ways.

URL tab

Two addresses, and a QR code.

Permanent URL is the address the event always answers on. It never changes and cannot be removed. The button beside it copies it.

Custom URL is a short readable address you choose, shown with an Active or Inactive pill once it exists.

1. Open the URL tab.
2. Type the address you want. Capitals are lowercased as you type, anything outside a-z, 0-9 and the hyphen is dropped, and doubled hyphens collapse into one.
3. Wait for the check under the field to report the address free. Create custom URL stays disabled until it does.
4. Click Create custom URL, or Update if you are changing an existing one.

Three rules are not announced until you break them: the address must start with a letter, end with a letter or a digit, and be 3 to 80 characters long. So 2026-tour and nye- are both refused, despite using nothing but the characters the field accepts.

A QR Code card appears below once a custom address exists, and See URL stats in Insights → takes you to the clicks it collected.

Delete removes the custom address, behind a Delete custom URL? dialog that states This action is irreversible. Anything already printed or posted with that address stops working. The permanent URL is unaffected.

Payouts tab

This tab appears only once Sway Tickets has been turned on and saved. Before that it is not in the tab bar at all, so flipping the switch is not enough: save the Main tab, and the tab joins the bar.

Exactly one promoter receives the money. The tab says so: Only one promoter can be linked for payouts. To change, unlink the current promoter first. The table lists the promoters attached to the event that you can act on, with their Stripe account, and at most one row can be linked at a time.

To choose the payee:

1. Open the Payouts tab.
2. Find the promoter in the table.
3. Click Link this promoter.

Only a promoter that already has a Stripe account can be linked; the others show a dash instead of a button. The linked promoter moves to a highlighted row at the top, with Unlink as its only action and its Stripe account id shown as a badge above the table.

Three situations are called out, each with a different fix:

Once the event has sold a ticket, Unlink is disabled and hovering it reads Locked — tickets have been sold for this event. Money already owed has to keep a destination.

Connecting Stripe itself happens on the promoter page, not here. See Connect Payouts.

Sale alerts tab

Available with Sway Tickets on, to anyone who can see the event's orders. Get notified when a ticket sale is validated for this page.

The tab has three parts, and they do not have the same scope.

Notify me with push is yours alone. Turning it on sends you an in-app notification when a ticket sells on this event. It saves as soon as you flip it, with no separate button.

Telegram is shared by the whole page: alerts go to the chats connected here, for everybody, not only you.

Page settings is also shared, and only managers can change it. Non-managers see the values with a note reading Only managers can change these settings.

Click Save to apply the shared settings.

Danger zone

Visible to Admins only. It holds one action: Delete this page.

1. Open the Danger zone tab.
2. Click Delete.
3. Type the event's title exactly as it appears, including capitals and punctuation. The dialog shows you the exact string to type.
4. Click Delete.

The confirm button stays inert until what you typed matches the title character for character. That is the only safeguard, and it is deliberate.

An event that has sold tickets cannot be deleted. The button is disabled and a line under it reads This event cannot be deleted because tickets have been sold. Unpublishing is also blocked once orders exist, so an event that went wrong after sales opened is cancelled and communicated, not made to disappear.

With view-only access

If your role on the event grants viewing but no editing, every tab still opens and every value is still readable, with all controls disabled. Danger zone does not appear at all, since it needs Admin.

Roles and features are set on the event's own Permissions screen, described in Manage Permissions.

From the mobile app

An event's details, its lineup and its timetable can also be edited from your phone: Edit an Event (mobile app). Custom addresses, payouts and sale alerts stay web only.