Delivery

Set how Sway shop orders reach buyers in the web app: delivery methods with a carrier, countries and prices, pickup points, and pickup at an event.

The Delivery tab of the Shop screen lists how buyers can get their order: delivery methods and pickup points. The buyer picks one before paying, and the payment page shows five at most, in the order of this list.


Open the Delivery tab

  1. Open the page's Shop screen.
  2. Click Delivery.

With nothing yet, the tab reads How do buyers get their order? with New delivery method and New pickup point.


Add a delivery method

  1. Click New delivery method.
  2. Fill in the Name shown to buyers, for instance bpost, 2 to 4 days.
  3. Pick the Carrier. The buyer's tracking link comes from it.
  4. Under Delivered to, choose the countries. + EU and + Benelux add whole groups.
  5. Set the Price, the price Per extra item and, if you want, Free from an order amount.
  6. Set the Shortest delay (days) and Longest delay (days), in business days after shipping.
  7. Click Save.
The longest delay also sets the withdrawal period when a parcel is never marked delivered: the 14 days then start at the end of it.

Add a pickup point

  1. Click New pickup point.
  2. Name it (Our office in Brussels), fill in the full address and the Instructions (opening hours, the bell to ring).
  3. Set a Price if collecting costs something; leave it empty for free.
  4. Click Save.

Buyers who pick it get a pickup code by email, to show when they collect.


Pickup at an event

Pickup at an event is not a method of this tab: each event switches it on in its own Shop tab, because it only exists where your page is paid for that event. See Merch on an event.


Where the rest lives

To do thisGo to
Limit a product to some countriesProducts
Mark an order shippedOrders